100% Italian products

Payment and shipment

Payment

PayPal or credit card

To receive your payments we use the PayPal platform, internationally recognized for safety and reliability. Direct Payments are accepted by credit card or, for those who own a PayPal account or want to create one. You can also pay by credit you have on your PayPal account if you have previously received payments or reimbursements.

We protect your purchases. Buy with tranquility for your purchases are protected. If you do not receive an item we can refund you, including shipping costs. Moreover, your personal and financial information is secure on the PayPal servers.

We work to ensure the protection of your data. Shop without sharing your financial information. PayPal allows you to make payments without our getting to know your credit card number.

Credit and Debit card

Credit cards accepted with SSL secure server. The details of your credit card will be processed only on the site encrypted with the latest SSL technology, safe and reliable. No data will be stored or used for future operations of advertising or marketing.

Split payments

With PayPal or Klarna you can pay your order in different split type of payment. The options available depends from your location and may change.

Cash in store

All products can be purchased directly on our store in Florence historical center.

Shipping

Shipping Times

Italy, Europe and UK: shipping times from 3 to 7 days.

Other countries: shipping times from 4 to 12 days.

Free Shipping

Italy and Europe: always free shipping.

Other countries: free shipping over 300 euros spent.

Customs Taxes

Shipments to countries that are not part of the European Union are subject to controls and customs taxes. To see if your country applies customs charges and the precise amount, we advise you to contact the local customs office.

From our experience we can say that there are no customs fees in the following countries:

USA: free for amounts below $800
United Kingdom: duty free. 20% VAT tax requested on delivery
Canada: duty free. Local taxes requested on delivery
Australia: free for amounts below $1,500
Most Middle East countries: duty free

There may be others, but these are the most known.

There is no way of shipping goods by declaring prices lower than what was paid or by declaring the goods as gifts. We do not process these type of requests since it would be illegal.

Liabilities

Diva Shoes will be held liable for the loss of a package or for possible damages to the goods during shipment. Any responsibility for late deliveries, and loss and damage of goods sent to the transportation companies that will provide for partial or total reimbursement for damages, on a case to case basis.

Upon receiving the package we advise you to check that it is whole, and without openings or tears evident from the outside, and to reject it if it does have these defects. Should you accept the damaged package you will assume all the liabilities and exempt Diva Shoes from any reimbursement obligation.

Size guide

Diva Shoes is aligned with the most established classic shoe brands – we suggest you choose the size you normally wear.

Regarding sneakers or running shoes, we suggest you choose 1 size smaller than your sneakers or running shoes (e.g. 44 Nike usually corresponds to 43 Diva Shoes).

Choose with complete serenity and remember that, if you still have any doubts, our Customer Service is always at your disposal.

Women's sizes

EU
UK
US
Cm
Size
Size
Size
22.6
34
1
4
23.4
35
2
5
24.2
36
3
6
24.6
36.5
3.5
6.5
25.0
37
4
7
25.4
37.5
4.5
7.5
25.8
38
5
8
26.2
38.5
5.5
8.5
26.6
39
6
9
27.4
40
7
10
28.2
41
8
11

Men's sizes

EU
UK
US
26.5
39
5
6
26.4
40
6
7
26.7
40.5
6.5
7.5
27.2
41
7
8
27.6
41.5
7.5
8.5
28.0
42
8
9
28.4
42.5
8.5
9.5
28.8
43
9
10
29.2
43.5
9.5
10.5
29.6
44
10
11
30.4
45
11
12
31.2
46
12
13
32.0
47
13
14
Edit Template

Size guide

Diva Shoes is aligned with the most established classic shoe brands: we suggest you choose the size you normally wear.

Regarding sneakers or running shoes, we suggest you choose 1 size smaller than your sneakers or running shoes (e.g. 44 Nike usually corresponds to 43 Diva Shoes).

Choose with the utmost serenity and remember that, if you still have any doubts, our Customer Assistance is always at your disposal.

Women's sizes

EU
UK
US
Cm
Size
Size
Size
22.6
34
1
4
23.4
35
2
5
24.2
36
3
6
24.6
36.5
3.5
6.5
25.0
37
4
7
25.4
37.5
4.5
7.5
25.8
38
5
8
26.2
38.5
5.5
8.5
26.6
39
6
9
27.4
40
7
10
28.2
41
8
11

Men's sizes

EU
UK
US
26.5
39
5
6
26.4
40
6
7
26.7
40.5
6.5
7.5
27.2
41
7
8
27.6
41.5
7.5
8.5
28.0
42
8
9
28.4
42.5
8.5
9.5
28.8
43
9
10
29.2
43.5
9.5
10.5
29.6
44
10
11
30.4
45
11
12
31.2
46
12
13
32.0
47
13
14

Guide des tailles

Diva Shoes s’aligne sur les marques de chaussures classiques les plus établies : nous vous suggérons de choisir la taille que vous portez habituellement.

Concernant les baskets ou chaussures de course, nous vous suggérons de choisir 1 taille en dessous de vos baskets ou chaussures de course (ex : 44 Nike correspond généralement à 43 Diva Shoes).

Choisissez en toute sérénité et rappelez-vous que, si vous avez encore des doutes, notre Assistance Clientèle est toujours à votre disposition.

Tailles femmes

EU
UK
US
Cm
Size
Size
Size
22.6
34
1
4
23.4
35
2
5
24.2
36
3
6
24.6
36.5
3.5
6.5
25.0
37
4
7
25.4
37.5
4.5
7.5
25.8
38
5
8
26.2
38.5
5.5
8.5
26.6
39
6
9
27.4
40
7
10
28.2
41
8
11

Tailles homme

EU
UK
US
26.5
39
5
6
26.4
40
6
7
26.7
40.5
6.5
7.5
27.2
41
7
8
27.6
41.5
7.5
8.5
28.0
42
8
9
28.4
42.5
8.5
9.5
28.8
43
9
10
29.2
43.5
9.5
10.5
29.6
44
10
11
30.4
45
11
12
31.2
46
12
13
32.0
47
13
14
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Black Friday

Sale

Day
Hr
Min
Sec

-20%

on all our collections

Use the Promo Code

divablack23