{"id":808608,"date":"2023-05-26T12:53:51","date_gmt":"2023-05-26T10:53:51","guid":{"rendered":"https:\/\/www.divashoesfirenze.com\/faq\/"},"modified":"2023-07-05T14:50:36","modified_gmt":"2023-07-05T12:50:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.divashoesfirenze.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"808608\" class=\"elementor elementor-808608 elementor-808406\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fdca7ad elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"fdca7ad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4405238\" data-id=\"4405238\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f16580e elementor-widget elementor-widget-heading\" data-id=\"f16580e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d19078d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"d19078d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8ae2605 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"8ae2605\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cb0f7a elementor-widget elementor-widget-heading\" data-id=\"7cb0f7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Care<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ca947 wpr-sub-icon-angle-down wpr-main-menu-align--mobilecenter wpr-main-menu-align-left wpr-main-menu-align--tabletleft wpr-pointer-underline wpr-pointer-line-fx wpr-pointer-fx-fade wpr-sub-menu-position-inline wpr-sub-menu-fx-fade wpr-nav-menu-bp-mobile wpr-mobile-menu-full-width wpr-mobile-menu-item-align-center wpr-mobile-toggle-v1 wpr-sub-divider-yes wpr-mobile-divider-yes elementor-widget elementor-widget-wpr-nav-menu\" data-id=\"34ca947\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;menu_layout&quot;:&quot;vertical&quot;}\" data-widget_type=\"wpr-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wpr-nav-menu-container wpr-nav-menu-vertical\" data-trigger=\"hover\" data-consider-header=\"\" data-scroll-speed=\"500\"><ul id=\"menu-1-34ca947\" class=\"wpr-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-806177\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/contact-us\/\" class=\"wpr-menu-item wpr-pointer-item\">Contact us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-839257\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/faq\/\" class=\"wpr-menu-item wpr-pointer-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805505\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/payment-and-shipment\/\" class=\"wpr-menu-item wpr-pointer-item\">Payment and shipment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805504\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/return-policy\/\" class=\"wpr-menu-item wpr-pointer-item\">Return policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805507\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\" class=\"wpr-menu-item wpr-pointer-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805508\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\/cookie-policy\" class=\"wpr-menu-item wpr-pointer-item\">Cookie Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-828807\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/terms-and-conditions\/81630135\" class=\"wpr-menu-item wpr-pointer-item\">Terms and conditions<\/a><\/li>\n<\/ul><\/nav><nav class=\"wpr-mobile-nav-menu-container\"><div class=\"wpr-mobile-toggle-wrap\"><div class=\"wpr-mobile-toggle\"><span class=\"wpr-mobile-toggle-line\"><\/span><span class=\"wpr-mobile-toggle-line\"><\/span><span class=\"wpr-mobile-toggle-line\"><\/span><\/div><\/div><ul id=\"mobile-menu-2-34ca947\" class=\"wpr-mobile-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-806177\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/contact-us\/\" class=\"wpr-mobile-menu-item\">Contact us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-839257\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/faq\/\" class=\"wpr-mobile-menu-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805505\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/payment-and-shipment\/\" class=\"wpr-mobile-menu-item\">Payment and shipment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805504\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/return-policy\/\" class=\"wpr-mobile-menu-item\">Return policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805507\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\" class=\"wpr-mobile-menu-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805508\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\/cookie-policy\" class=\"wpr-mobile-menu-item\">Cookie Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-828807\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/terms-and-conditions\/81630135\" class=\"wpr-mobile-menu-item\">Terms and conditions<\/a><\/li>\n<\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e7c98f3\" data-id=\"e7c98f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa09f8a elementor-widget elementor-widget-heading\" data-id=\"aa09f8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- To which countries do you ship your products?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508a8fc elementor-widget elementor-widget-text-editor\" data-id=\"508a8fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Diva Shoes ships worldwide. For details about shipping you can see our <a href=\"\/staging\/pagamento-e-spedizione\/\">Payments and Shipping<\/a> page.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93b605c elementor-widget elementor-widget-heading\" data-id=\"93b605c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- How much is the shipping cost?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-273ae9d elementor-widget elementor-widget-text-editor\" data-id=\"273ae9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In Italy and Europe, shipping is always free. For countries in the rest of the world, the cost of shipping is 25 euros for orders under 300 euros, free for orders above. For more details about shipping you can see our <a href=\"\/staging\/pagamento-e-spedizione\/\">Payments and Shipping<\/a> page.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bb333 elementor-widget elementor-widget-heading\" data-id=\"62bb333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- How can I tell which size is right for me?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad6d51 elementor-widget elementor-widget-text-editor\" data-id=\"bad6d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Within all of our product pages you can click on &#8220;Have doubts about size?&#8221; to view our guidance for choosing the right size. If you have any questions, our Customer Service Department is always available.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd60403 elementor-widget elementor-widget-heading\" data-id=\"fd60403\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- If I bought a pair of shoes online and the size I chose doesn't fit, can I change them?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a09932 elementor-widget elementor-widget-text-editor\" data-id=\"0a09932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is possible to ask for a replacement pair of shoes if the size is incorrect. It is also possible to exercise the right of withdrawal if you want to return them. For full details you can see the dedicated <a href=\"\/staging\/politica-resi\/\">Returns Policy<\/a> page.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dba979 elementor-widget elementor-widget-heading\" data-id=\"2dba979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- Are your shoes handmade?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7961f3 elementor-widget elementor-widget-text-editor\" data-id=\"a7961f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All Diva Shoes are handmade by Italian artisans, according to our ancient tradition born in the heart of Florence. Our models are meticulously designed and made with attention to detail from the finest leathers and selected materials to ensure comfort, durability and distinctive style.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7aacf3 elementor-widget elementor-widget-heading\" data-id=\"e7aacf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- Where are your shoes made?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c979fec elementor-widget elementor-widget-text-editor\" data-id=\"c979fec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Diva Shoes footwear is strictly made in Italy, handcrafted by footwear artisans who work with passion respecting and enhancing the Italian and Florentine craftsmanship tradition.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bdc2a6 elementor-widget elementor-widget-heading\" data-id=\"2bdc2a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">- What materials are used to make your shoes?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e484cc elementor-widget elementor-widget-text-editor\" data-id=\"8e484cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The best leathers and materials, carefully selected and sourced exclusively from Italy, are used to make Diva Shoes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd0713e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dd0713e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-212277c\" data-id=\"212277c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b798fe elementor-widget elementor-widget-spacer\" data-id=\"0b798fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-924f2d7 elementor-hidden-desktop\" data-id=\"924f2d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a089567 elementor-widget elementor-widget-heading\" data-id=\"a089567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Care<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3922b wpr-sub-icon-angle-down wpr-main-menu-align--tabletcenter wpr-main-menu-align--mobilecenter wpr-nav-menu-bp-none wpr-main-menu-align-left wpr-pointer-underline wpr-pointer-line-fx wpr-pointer-fx-fade wpr-sub-menu-position-inline wpr-sub-menu-fx-fade wpr-mobile-menu-full-width wpr-sub-divider-yes elementor-widget elementor-widget-wpr-nav-menu\" data-id=\"6f3922b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;menu_layout&quot;:&quot;vertical&quot;}\" data-widget_type=\"wpr-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wpr-nav-menu-container wpr-nav-menu-vertical\" data-trigger=\"hover\" data-consider-header=\"\" data-scroll-speed=\"500\"><ul id=\"menu-1-6f3922b\" class=\"wpr-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-806177\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/contact-us\/\" class=\"wpr-menu-item wpr-pointer-item\">Contact us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-839257\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/faq\/\" class=\"wpr-menu-item wpr-pointer-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805505\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/payment-and-shipment\/\" class=\"wpr-menu-item wpr-pointer-item\">Payment and shipment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805504\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/return-policy\/\" class=\"wpr-menu-item wpr-pointer-item\">Return policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805507\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\" class=\"wpr-menu-item wpr-pointer-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805508\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\/cookie-policy\" class=\"wpr-menu-item wpr-pointer-item\">Cookie Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-828807\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/terms-and-conditions\/81630135\" class=\"wpr-menu-item wpr-pointer-item\">Terms and conditions<\/a><\/li>\n<\/ul><\/nav><nav class=\"wpr-mobile-nav-menu-container\"><div class=\"wpr-mobile-toggle-wrap\"><div class=\"wpr-mobile-toggle\"><span class=\"wpr-mobile-toggle-text\"><\/span><span class=\"wpr-mobile-toggle-text\"><\/span><\/div><\/div><ul id=\"mobile-menu-2-6f3922b\" class=\"wpr-mobile-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-806177\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/contact-us\/\" class=\"wpr-mobile-menu-item\">Contact us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-839257\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/faq\/\" class=\"wpr-mobile-menu-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805505\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/payment-and-shipment\/\" class=\"wpr-mobile-menu-item\">Payment and shipment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-805504\"><a href=\"https:\/\/www.divashoesfirenze.com\/en\/return-policy\/\" class=\"wpr-mobile-menu-item\">Return policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805507\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\" class=\"wpr-mobile-menu-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-805508\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81630135\/cookie-policy\" class=\"wpr-mobile-menu-item\">Cookie Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-828807\"><a target=\"_blank\" href=\"https:\/\/www.iubenda.com\/terms-and-conditions\/81630135\" class=\"wpr-mobile-menu-item\">Terms and conditions<\/a><\/li>\n<\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Customer Care Contattaci FAQ Pagamenti e spedizioni Politica Resi Privacy Policy Cookie Policy Termini e Condizioni Contattaci FAQ Pagamenti e spedizioni Politica Resi Privacy Policy Cookie Policy Termini e Condizioni &#8211; To which countries do you ship your products? Diva Shoes ships worldwide. For details about shipping you can see our Payments and Shipping page. &#8211; How much is the shipping cost? In Italy and Europe, shipping is always free. For countries in the rest of the world, the cost of shipping is 25 euros for orders under 300 euros, free for orders above. For more details about shipping you can see our Payments and Shipping page. &#8211; How can I tell which size is right for me? Within all of our product pages you can click on &#8220;Have doubts about size?&#8221; to view our guidance for choosing the right size. If you have any questions, our Customer Service Department is always available. &#8211; If I bought a pair of shoes online and the size I chose doesn&#8217;t fit, can I change them? It is possible to ask for a replacement pair of shoes if the size is incorrect. It is also possible to exercise the right of withdrawal if you want to return them. For full details you can see the dedicated Returns Policy page. &#8211; Are your shoes handmade? All Diva Shoes are handmade by Italian artisans, according to our ancient tradition born in the heart of Florence. Our models are meticulously designed and made with attention to detail from the finest leathers and selected materials to ensure comfort, durability and distinctive style. &#8211; Where are your shoes made? Diva Shoes footwear is strictly made in Italy, handcrafted by footwear artisans who work with passion respecting and enhancing the Italian and Florentine craftsmanship tradition. &#8211; What materials are used to make your shoes? The best leathers and materials, carefully selected and sourced exclusively from Italy, are used to make Diva Shoes. Customer Care Contattaci FAQ Pagamenti e spedizioni Politica Resi Privacy Policy Cookie Policy Termini e Condizioni Contattaci FAQ Pagamenti e spedizioni Politica Resi Privacy Policy Cookie Policy Termini e Condizioni<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-808608","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Diva Shoes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.divashoesfirenze.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Diva Shoes\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Customer Care Contattaci FAQ Pagamenti e spedizioni Politica Resi Privacy Policy Cookie Policy Termini e Condizioni Contattaci FAQ Pagamenti e spedizioni Politica Resi Privacy Policy Cookie Policy Termini e Condizioni &#8211; To which countries do you ship your products? Diva Shoes ships worldwide. For details about shipping you can see our Payments and Shipping page. &#8211; How much is the shipping cost? In Italy and Europe, shipping is always free. For countries in the rest of the world, the cost of shipping is 25 euros for orders under 300 euros, free for orders above. For more details about shipping you can see our Payments and Shipping page. &#8211; How can I tell which size is right for me? Within all of our product pages you can click on &#8220;Have doubts about size?&#8221; to view our guidance for choosing the right size. If you have any questions, our Customer Service Department is always available. &#8211; If I bought a pair of shoes online and the size I chose doesn&#8217;t fit, can I change them? It is possible to ask for a replacement pair of shoes if the size is incorrect. It is also possible to exercise the right of withdrawal if you want to return them. For full details you can see the dedicated Returns Policy page. &#8211; Are your shoes handmade? All Diva Shoes are handmade by Italian artisans, according to our ancient tradition born in the heart of Florence. Our models are meticulously designed and made with attention to detail from the finest leathers and selected materials to ensure comfort, durability and distinctive style. &#8211; Where are your shoes made? Diva Shoes footwear is strictly made in Italy, handcrafted by footwear artisans who work with passion respecting and enhancing the Italian and Florentine craftsmanship tradition. &#8211; What materials are used to make your shoes? The best leathers and materials, carefully selected and sourced exclusively from Italy, are used to make Diva Shoes. 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For full details you can see the dedicated Returns Policy page. &#8211; Are your shoes handmade? All Diva Shoes are handmade by Italian artisans, according to our ancient tradition born in the heart of Florence. Our models are meticulously designed and made with attention to detail from the finest leathers and selected materials to ensure comfort, durability and distinctive style. &#8211; Where are your shoes made? Diva Shoes footwear is strictly made in Italy, handcrafted by footwear artisans who work with passion respecting and enhancing the Italian and Florentine craftsmanship tradition. &#8211; What materials are used to make your shoes? The best leathers and materials, carefully selected and sourced exclusively from Italy, are used to make Diva Shoes. 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