Payment and shipment

Payment

PayPal or credit card

To receive your payments we use the PayPal platform, internationally recognized for safety and reliability. Direct Payments are accepted by credit card or, for those who own a PayPal account or want to create one. You can also pay by credit you have on your PayPal account if you have previously received payments or reimbursements.

We protect your purchases.

Buy with tranquility for your purchases are protected. If you do not receive an item we can refund you, including shipping costs. Moreover, your personal and financial information is secure on the PayPal servers.

We work to ensure the protection of your data.

Shop without sharing your financial information.
PayPal allows you to make payments without our getting to know your credit card number.

All orders will be processed within 1 business day from receipt of payment.

Credit and Debit card

Credit cards accepted with SSL secure server

The details of your credit card will be processed only on the site encrypted with the latest SSL technology, safe and reliable. No data will be stored or used for future operations of advertising or marketing.

Cash in store

All products can be purchased directly on our store in Florence historical center. We are open every day from 10AM to 7.30PM. You can pay with all kind or credit and debit cards and in cash.

Free shipping

We ship for free worldwide with FedEx Economy service that can delivery in 3/7 days. Express shipping available with extracharge.

Shipment

All orders are processed in 1 business day from receipt of payment. Orders received before 10AM CEST time will be shipped same day.

Within one working day from the receipt of your order, the goods will be consigned to the courier and shipped immediately.

All the couriers collect packs from Mondays to Fridays.

Delivery

FREE SHIPPING will be delivered in 3/7 working days with FedEx economy or Postal service.
EXPRESS SHIPPING will be delivered in 1/3 days with FedEx Priorit or UPS.

At the time of dispatch you will be informed about the tracking code of the package to allow you to trace the shipment in real time.

Customs Taxes

Shipments to countries that are not part of the European Union are subject to controls and customs taxes. To see if your country applies customs charges and the precise amount, we advise you to contact the local customs office.

From our experience we can say that there are no customs fees in the following countries:

USA: free for amounts below $800
United Kingdom: duty free. 20% VAT tax requested on delivery
Canada: duty free. Local taxes requested on delivery
Australia: free for amounts below $1,500
Most Middle East countries: duty free

There may be others, but these are the most known.

There is no way of shipping goods by declaring prices lower than what was paid or by declaring the goods as gifts. We do not process these type of shipments since it would be illegal.

Liabilities

Diva Shoes will not be held liable for the loss of a package or for possible damages to the goods during shipment. We decline any responsibility for late deliveries, and loss and damage of goods sent to the transportation companies that will provide for partial or total reimbursement for damages, on a case to case basis.

Upon receiving the package we advise you to check that it is whole, and without openings or tears evident from the outside, and to reject it if it does have these defects. Should you accept the damaged package you will assume all the liabilities and exempt Leonardo Shoes from any reimbursement obligation.